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Hello Monkey Fans!

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Customer Service



Shipping & Delivery
Processing time for orders vary depending on time of year, and amount of stock on hand. Please be aware that we make all of our picks by hand and due to fluctuating stock, it may take time to produce your order. We try our hardest to get orders out as soon as we can.

We will attempt to get your shipment to you as soon as we can. If you need an order in a certain amount of time, please contact us before ordering so we can try to accommodate your order in a timely manner.

Privacy & Security
You can read our privacy policy here. All payments are processed through PayPal. We do not have access to your payment information on our web-servers. All transactions are safe and secure. Your customer registration is held to the strictest privacy. We will never sell your information to any other companies. We may, however, contact you through email for upcoming products and promotions. You can opt out of these communications at any time.

Returns & Replacements
All guitar picks have a 7 day money back guarantee. Please contact us as soon as possible within that time frame so we can make arrangements for you to send them back to us. Please read our "caring for your pick" section. We will not warranty any misuse of picks if you do not follow our care for suggestions.

Ordering
All orders are processed through our website. Payments are processed through PayPal. If you would like to make other arrangements for payment, please contact us.

Payment, Pricing & Promotions
See our privacy and security statement above.

Viewing Orders
You can access your order status after logging in. All orders will be your "My Account" link.

Updating Account Information
You can access and change your account information after logging in. You can change information or remove your information at any time.